TM expands capabilities with new cloud and digital services firm

Telekom Malaysia (TM) has launched its new cloud and digital services company, Credence, which is focused on expanding the capabilities of enterprises and the public sector in their digital transformation journey. The new firm will be led by Krish Datta (pictured third from right), who joined TM in late 2021 to shape its new digital services arm. 

As a corporate start-up, Credence seeks to bring new expertise and agility to grow Telekom Malaysia's digital services to support customers' requirements and capture new opportunities. Leveraging TM's resources, infrastructure, and links to enterprises and the public sector, Credence is touted as a well-positioned company to accelerate the nation's digital transformation journey. 

As part of the launch, Credence will team up with several firms including VMware, AWS, and Huawei. These partnerships will enable them to offer a broad range of options to enterprises, customised to their individual growth needs. 

“We offer organisations the ability to embark on their digital journey with better predictability, lesser concern and disruption while choosing the best tech solutions that suit their needs and priorities, enabling them to focus on their core business,” Datta explained. 

Providing capabilities from tech infrastructure to business insights, cloud advisory, IT landscape migration, SaaS, managed services as well as analytics and insights, Credence aims to deliver outstanding experience for its customers, he explained. As such, Datta added: "Our approach is to meet customers where they are, discover what their mission-critical goals are, and work with them according to their needs and priorities. We are also platform and technology-agnostic – putting us in a better position to offer solutions with a stronger customer bias vis-a-vis a vendor bias." 

According to TM, enterprises are re-evaluating their capabilities and offerings to respond to today's increasingly digital demands. As such, the brand claims that TM is poised to become an astute digital solutions provider in addition to its established connectivity leadership position. 

“TM will empower organisations in the private and public sector to transform with greater efficiency and flexibility while offering a superior return on investment. We recognise that now is an opportune time to leverage on our strengths, address market needs and launch a dedicated company – Credence – that is focused on technology and digital innovation,” said Imri Mokhtar (pictured second from left), TM's group CEO.

With the launch of Credence, TM will be able to offer a differentiated advantage in how it brings end-to-end digital solutions and services to customers. Leveraging both local and international technologies, as well as expertise, Credence is set to provide greater and faster time-to-value by understanding local customer requirements and challenges. “In the long run, through our foray into the digital services market, we aim to improve TM’s growth trajectory and unlock significant value for both our customers and stakeholders,” Imri added. 

Through Credence, the telco aims to address the current digital and tech skills gap, making strategic hires from the tech sector, as well as transferring similar skillsets from TM to spearhead this new digital start-up. 

“In this way, we hope to nurture a pipeline of next-generation tech and digital talents, and equip Malaysians for a digital future by upskilling them with digital capabilities, and providing them access to the right data and tools. This will not only benefit organisations but our collective progress as a nation, solidifying our Digital Malaysia aspirations,” Mokhtar added. 

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