Manulife HK and HEAL Medical join forces to enhance customer medical experience

Manulife Hong Kong has joined forces with HEAL Medical, a multi-specialty medical centre, to enhance consumer experience by providing top-tier medical services.

HEAL Medical is a subsidiary of New Frontier Group, an integrated healthcare provider that delivers healthcare services to people across Greater China.

Through this partnership, HEAL Medical becomes the inaugural designated medical centre within Manulife’s GBA Medical Hub. This marks a significant first step in the rollout of Manulife’s network, which aims to encompass an array of medical service providers in Hong Kong, Macau and Shenzhen by 2023.

This partnership also underscores Manulife’s commitment to advancing its health and protection business, offering customers an elevated experience from pre-insurance check-ups to specialist referrals, cashless arrangements, and medical treatments.

“We are delighted to partner with HEAL Medical, a healthcare provider focused on patient-centred care,” said Carrie Tong (pictured right), chief operations officer at Manulife Hong Kong and Macau.

“The alliance enables us to bolster our health and protection offerings, giving our customers convenient access to medical services provided by renowned medical doctors. HEAL Medical’s dedication to delivering top-tier healthcare aligns perfectly with our commitment to providing an unrivalled, holistic customer journey,” she said.

Ritchie Kwok (pictured left), chief operating officer at HEAL Medical, said: “We are delighted to announce our collaboration with Manulife Hong Kong, a renowned leader in the healthcare insurance industry. This collaboration offers patients access to medical services and pre-insurance medical examinations at our state-of-the-art facility in the Central Building, aiming to make our premium medical services accessible to patients in need.”

“With the support of Manulife, we will ensure our patients receive uncompromising quality care while striving to enhance their overall service experience. We eagerly anticipate the positive outcomes of this fruitful collaboration, which will bring substantial benefits to our patients and Manulife's customers in Hong Kong and the broader Greater Bay Area,” Kwok added.

MARKETING-INTERACTIVE has reached out to Manulife for more information. 

This comes as part of Manulife’s ambition to meet the diverse healthcare needs of its customers. In June, Manulife Hong Kong announced the expansion of its designated China hospital network from 1,700 to over 3,000 listed hospitals across mainland China, making it the first life insurance company in Hong Kong to provide its customers with a network that covers all of China’s Grade III public hospitals.

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