Etiqa PH partners with Igloo to launch mobile insurance in digital portal

The damage to mobile devices can be stressful, inconvenient, and expensive for their users.  As of 2021, the 82.3 million people in the Philippines using their mobile phones are vulnerable to the top two common causes of phone damage: dropping them on the ground, or unknowingly letting them fall from their pocket. To protect the users from the considerable costs of these incidents, unified insurer Etiqa Philippines and Insurtech company Igloo have collaborated to launch gadget insurance plans for Filipinos.

Etiqa PH president and CEO Rico Bautista; Etiqa EVP, head of group and general insurance Glenn Navea; and Igloo country manager Mario Berta recently signed an MOU to mark the collaboration.

 “Etiqa is proud to partner with Igloo. Our values are aligned in offering insurance for every Filipino, and emphasized in Etiqa’s Humanizing Insurance tagline. This collaboration is a good example of two innovative companies coming together to meet the changing needs of digital users today,” said Navea. “We are offering some peace of mind to our customers through affordable phone and electronic protection products. They don’t need to worry that their gadget investments are not well taken care of beyond their warranty coverage." 

Etiqa’s clients can enjoy simple, easy end-to-end customer experience made possible by digital platforms and technology. Users with mobile phones that are brand new or up to 18 months old can avail of the Cracked Screen Protection and Electronics Protection, and/or file claims immediately and digitally through the Igloo portal. With two options available, they may opt to either have the damage assessed and repaired in over 100 Igloo-accredited repair centers in the country, or choose to have it repaired by a non-accredited repair center and file for reimbursement. 

Either way, the mobile phone users must pass through the easy–to-use Igloo portal before a repair is done. The portal will ask for submission and inputs of the gadget’s details, invoice, IMEI, receipt, and contact information. Only two claims can be filed during the policy period unless total loss.

The falls that usually crack the electronic gadget’s screen are covered specifically by Cracked Screen Protection. Meanwhile, Electronics Protection and 360-degree phone and tablet protection covers not just the phone screen, but the entire device, against damages coming out of an accidental fall or spilling of liquid.

“The work from home and home school setup during the pandemic has allowed many to realize that gadgets are more than just status symbols. These devices have become a ‘new normal’ necessity for people to continue with their education, careers, businesses, and other activities,” Bautista said. “However, getting mobile insurance usually comes as the last thing in the buyers’ minds since they have often spent so much already on their phones.  We understand their concerns and want our customers to have a safety net if, in case, an unfortunate incident occurs, and their gadget becomes damaged.”

“Making immediate replacement for damaged gadgets is impossible for many. However, mobile insurances might just be the best lifesaver for that,” Berta said.  “For a very affordable price and digital technology, our customers can go back to using their mobile phones without having their lives disrupted.”

Etiqa PH’s phone protection plans are among their first of many efforts to dive into the insurtech world as part of their continuous dedication to offering unified life and non-life insurance products to Filipinos. In the insurance business for over 40 years, the company is known for fast, prompt, and reliable service through life, health, and non-life insurance products.