Tips for smarter use of media intelligence in the post-COVID economy

This post is sponsored by Truescope.

As the COVID-19 outbreak continues to wreak havoc across the globe, people’s time that would have otherwise been spent perusing malls or going to live events is now being spent on the sofa and on the online space. With social media increasingly dominating the consumer journey more than ever, along with uncertainty over the effects of the pandemic, accurate and timely media intelligence has become crucial for brands and organisations to stay on top of evolving trends and conversations in order to make critical and informed decisions.

Truescope delivers real-time coverage that enables marketing and communication professionals to stay ahead of the news cycle.

However, throw in #fakenews, “noise” from trolls, alternative news sources (of debatable credibility) and influencers into the mix – and it is a recipe for convoluted data and findings. This is why the use of media intelligence has to rise above being a static collation of brand or entity mentions.

Jason Lee, CEO of Truescope Singapore, shares his perspective on how media intelligence needs to be “smarter” and more aptly harnessed to deliver forward-looking insights that feed into brand strategy, positioning and product development.

Rethink your business research and tracking frameworks

The pandemic is creating new consumer segments that brands and organisations need to take into consideration when looking at their strategies moving forward. Purchasing and consumption habits can be drastically different from what the industry has predicted as seen by the surge in luxury shopping in China when the quarantine was lifted.   

Source: Harvard Business Review

Now is the time to rethink how one should better tailor media intelligence to power consumer psychographics to anticipate the emerging long-term shifts in behavioural trends of the “post-COVID” consumers, and build the capabilities that future relevance will require.

Diverse and scalable intelligence 

The world is becoming increasingly connected. With the pandemic sweeping across the globe, keeping a pulse on the overall trends at a global and regional scale requires media intelligence to achieve both breadth and depth in coverage and insights. 

In regions such as Asia where it is multilingual and diverse in channels, most media monitoring platforms’ automated sentiment and language processing capabilities will not be accurate enough to analyse and recognise localised slang, sarcasm, various grammatical nuances and culture variations. 

Truescope’s platform uses best-in-class machine learning and natural language processing to accurately distil the sentiment from millions of sources – from social to mainstream (broadcast, press, print) – towards an issue or brand to evaluate reputation, influence and trust for communications effectiveness.

Dynamic brand intelligence is the future of marketing

For the modern marketer, media intelligence needs to be more dynamic in being able to be evaluated along with internal brand data such as sales, revenue and CRM data. 

Having access to a diverse selection of data sources from mainstream, broadcast, online to social will be an expected need for an omni-channel solution. 

Built in the cloud and powered by smart technologies and AI, Truescope offers speed and agility to combine a multitude of data sources for a comprehensive and ROI-driven measurement programme – which is essential for keeping your budgets at the C-suite table, especially in light of the economic downturn.