Indosat opens largest digital intelligence operations center in SEA

Indosat Ooredoo Hutchison (Indosat) has opened its new digital intelligence operations center (DIOC). This advanced facility represents a significant leap forward in Indosat’s commitment to leveraging artificial intelligence (AI) to deliver exceptional service to more than 100 million customers across Indonesia, it said in a statement.

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The DIOC will serve as the nerve center of Indosat’s network operations, providing real-time insights and proactive service management to ensure optimal network performance and reliability.

This innovative center merges the traditional network operations center (NOC) and service operations center (SOC), marking a new era of intelligent network and service management, propelling Indonesia's digital future.

The DIOC was inaugurated by Vikram Sinha, president director and CEO of Indosat Ooredoo Hutchison and board of management and commissioner, and Simon Lin, president of Huawei Asia-Pacific Region and board, underscoring the strategic collaboration between the two companies.

“Today marks a new chapter in Indosat Ooredoo Hutchison’s story as we inaugurate our digital intelligence operations center. This facility embodies our ambition of becoming an intelligence native telco, where cutting-edge technology and innovative solutions are at the core of our operations," said Sinha.

"With the DIOC, we are not just improving network performance; we are redefining the way we serve our customers. By integrating advanced technologies and fostering talent, we are setting new benchmarks in network performance and customer satisfaction. This collaboration is pivotal in realising our mission to connect and empower every Indonesian through digital connectivity,” added Sinha. 

Furthermore, the DIOC has new advanced functionalities such as real-time network insights, enabling Indosat to shift from reactive problem-solving to proactive service management, leveraging real-time data to optimise network performance and reliability.

The DIOC also provides comprehensive end-to-end service management of all services, including performance, application experience, and quality which empowers Indosat to swiftly resolve customer issues and enhance satisfaction. In the end, the ability of DIOC to integrate data analysis and cutting-edge technologies can fuel continuous data-driven innovation, which enables Indosat to develop new customer-centric products and services, leading the way in digital service advancements.

The inauguration also highlights the deepening partnership between Indosat and Huawei. Together, both companies aim to enhance network infrastructure, accelerate digital transformation, and cultivate top-tier talent to drive Indonesia’s digital future.

Huawei’s advanced ICT solutions and technology leadership will help Indosat build a future-oriented, automated, and intelligent network, ensuring flexibility to adapt to customers' dynamic digital needs.

"The unveiling of IOH’s DIOC represents a ground-breaking achievement, marking a new era of co-building the innovation hub and embracing intelligent network. This collaboration is built upon our long-term strategic partnership with Indosat, and serves as a testament to our shared commitment to continuously providing exceptional network experience," said Lin.

"As a technology innovator, industry pioneer, and local contributor rooted in this region, Huawei is committed to leveraging our innovative solutions to help our customers maintain sustainable business success and competitiveness. Together, we are shaping a more digital, connected, and intelligent future for Indonesia,” added 

“As Indosat continues to deploy innovative technologies like digital twin networks, AI/ML, and automation, we remain committed to catalysing Indonesia’s digital future. By leveraging our extensive network reach and next-generation technology adoption, Indosat aims to connect individuals, businesses, and everything in between, unlocking Indonesia’s full digital potential,” Sinha explained.

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