Gojek and ComfortDelGro to send untaken rides to either platform

Gojek Singapore has partnered ComfortDelGro taxi on a cross-dispatch model that will allow jobs from either platform that are not taken up to be sent to the other platform as the companies aims to enhance reliability in the point-to-point industry.

Through the cross-dispatch model, jobs will be offered first to driver-partners on their original platform and will only be dispatched to the other party when they are unfulfilled to allow them to earn more without downloading additional apps.

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As taxis operate on a two-shift model, the partnership seeks to ensure a more consistent supply for customers at all times of the day to improve overall reliability, increase customer demand and platform loyalty and benefit driver-partners, according to a joint statement by the companies.

“The welfare and overall income sustainability of drivers is our top priority, and with this partnership, drivers will be able to see higher demand and improved earnings, while commuters can look forward to a greater availability of rides with shorter waiting times, making this partnership a win for everyone,” said Lien Choong Luen, general manager, Gojek Singapore.

The first phase of the partnership will start on 29 April 2024, with unfulfilled Gojek rides booked via the GoCar service made available for fulfilment by ComfortDelGro taxi drivers. The second phase, where Gojek drivers will be able to fulfil uncatered ComfortDelGro taxi rides, will be rolled out in the near future.

“By combining our fleets in a cross-dispatch model, ComfortDelGro’s two-shift taxi system will help ensure more availability and shorter waiting times during non-peak hours,” said Jackson Chia, CEO ComfortDelGro Private Mobility Group.

“Partnerships of this nature strengthen the whole ecosystem and also makes the P2P industry a more attractive option for vocational license holders,” Chia further added.

The partnership also builds on the previously announced collaboration agreement between the companies to jointly explore ways to address key issues affecting the point-to-point transport industry, including driver shortage.

The two companies have agreed to look at providing Gojek users with access to ComfortDelGro taxis via the Gojek app to help address the driver shortage issue.

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