Cathay Pacific apologises for dead moth found in passenger's meal

Cathay Pacific has apologised after a business class passenger discovered a dead moth in the meal during a Cathay Pacific flight from Sydney to Hong Kong.

According to a statement to MARKETING-INTERACTIVE, a spokesperson from Cathay Pacific said it was aware of the case and has been in contact with the customer.

“We are currently conducting a comprehensive investigation into the matter and we would like to once again apologise to the affected customers,” the statement reads. 

This comes as a passenger claimed that his family member discovered a dead moth in the flight meal served during their flight from Sydney to Hong Kong on Cathay Pacific flight CX138 in the business class cabin on 16 March 2024.

According to a Facebook post published on Monday (25 March 2024), a netizen surnamed Leung said his family member found a deceased moth in the salad. The family member started to feel nauseous along with developing a stomachache, and was unable to eat for the following two days, according to Leung.

Leung added that although the inflight service manager promised to follow up on the incident and provide an explanation within 48 hours, no staff members contacted them or followed up on his family's health condition.

“As of today, 25 March 2024, it has been over a week without any official response to the incident,” Leung's post reads. Meanwhile, Leung has expressed criticism towards Cathay Pacific's service and expressed the hope that the management would take steps to address the issue. 

Leung's post has received over 144 reactions, a check by MARKETING-INTERACTIVE on Facebook saw. While some netizens claimed to have encountered instances of finding plastic in the bread served during in-flight meals, some said the photo did not appear to be taken in the business class cabin.

Don’t miss: Cathay Pacific CEO apologises for multiple rounds of flight cancellations

This isn't the first negative incident Cathay has been involved in. Back in January, Cathay Pacific's CEO Ronald Lam apologised for the travel disruption from January to February and reiterated there would be no more flight cancellations during the Lunar New Year period.

This came after the airline apologised for cancelling over 80 flights since Christmas Eve, including flights between Hong Kong and countries such as Singapore, Beijing, Shanghai, Taipei, Tokyo, Seoul, Sydney, Melbourne, Dubai, London and Amsterdam. It had been cutting around 12 flights a day from January to February over the busy Lunar New Year travel period.

Photo courtesy: Cathay Pacific Group & Oneworld Forum 國泰航空集團暨寰宇一家討論區

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