PETRONAS Twin Towers apologises for Sky Bridge incident

The PETRONAS Twin Towers tour operations management has apologised for an alleged incidence of racial discrimination where foreigners were allowed on the Sky Bridge ahead of a Malaysian citizen.

The incident happened when Facebook user Shamsuddin Nawawi took to the platform to say that he had a ticket for 4pm and a foreigner at the attraction at the same time had a ticket for 4.15pm. He wrote that staff members allowed the tourist couple to enter the attraction early and ahead of them. 

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He also expressed dissatisfaction with this preferential treatment as he had been waiting with other guests who were holding the discounted tickets for Malaysia seniors and those with the Malaysian identity card, MyKid.

When Nawawi confronted staff members about the incident, he was told to report it to management.

In response, the management of the attraction said that they are currently investigating the incident and that they take these matters seriously. "We will make sure this does not happen again," the statement added.

A+M has reached out for more information.

An incident like this is paramount for a local brand such as PETRONAS to provide answers for especially because according to Brand Finance’s Malaysia 100 2023 report, PETRONAS holds the reign as Malaysia’s most valuable brand for 13 consecutive years.

It also bagged the strongest brand accolade as gleaned from its brand strength index score which improved to 89.4 with a corresponding brand strength rating of AAA.

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